Order Cancellations – Product Returns – Right of Withdrawal
The customer reserves the right to return the purchased products, free of charge and without the obligation to announce the reason for which he wishes the products to be returned, within fourteen (14) calendar days from the date of receipt. In this case, it is charged with the direct cost of returning the products. Returns will only be accepted if the products the customer wishes to return are in exactly the same condition in which they were received, ie without being unsealed or their packaging damaged.
In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw with a clear statement (eg letter sent by mail or e-mail). The statement of withdrawal must be sent within the above deadline. If the customer sends his withdrawal statement electronically, the company will send him a confirmation of receipt of his withdrawal by fixed means (eg e-mail).
In order for the customer to meet the withdrawal deadline, it is enough to send the statement on the exercise of his right of withdrawal, before the withdrawal deadline expires. Also, the customer must send back to the company the products he wishes to return without undue delay and definitely within 14 calendar days from the day he declared to the company that he withdraws. The deadline is considered to have been met if the customer sends back the products before the end of the 14 day period. The customer will be charged with the immediate cost of returning the products.
In case of return of the products, the refund corresponding to the products ordered by the customer, will be completed within 14 calendar days from the date that www.olympiagi.gr will be informed of the customer’s decision to withdraw. The company is entitled to delay the refund until it returns the goods in order to determine that they remain in their original condition and packaging. The company will execute the above refund using the same means of payment that the customer used for the original transaction, unless the customer has expressly agreed otherwise. In any case, the customer will not be charged any costs for such a refund. The company is not required to reimburse additional delivery costs if the customer had explicitly chosen a delivery method other than the cheaper standard delivery method offered by the company.
The customer is responsible for any reduction in the value of the goods resulting from manipulation that was not necessary to determine the nature and characteristics of the goods.